Friday, September 20, 2013

Overdrive App and Apple iOS 7 Upgrade (released this week)

Have you ever checked out downloadable library books to your Apple mobile device?  
If so, you’ve used the OverDrive Media Console app to access the books.  
An Apple upgrade, iOS 7, was just released this week. If you have already upgraded to
iOS 7, you may run into a bit of trouble while running the Overdrive Media Console app.

If you already have the OverDrive Media Console app on your Apple device and if you upgrade to
iOS 7, the app will fail when trying to open an eBook.
New or first time users of OverDrive Media Console won’t be affected by this issue.

OverDrive is working to resolve the issue, but in the meantime, here are immediate remedies for users:

 1) Re-authenticate the app with your existing or a new Adobe ID. (_Recommended_)

2) Uninstall and re-install OverDrive Media Console, which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.

Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OverDrive Media Console before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

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